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Customer Service Executive


We are looking for a Customer Service Executive role, based in London.


The Customer Service Executive will be based within the retail operations team at Twentieth Century Fox Home Entertainment and partner with the team there to ensure that all aspects of Customer Service are performed to a high standard


As the Customer Service Executive, you serve as the primary representative of our organization and you must convey to the customer a sense of expertise in our services and capabilities.


Your role will involve liaising with all customers and consumers effectively and consistently to resolve any queries and to provide the highest standard of customer care, always aiming to balance excellence with cost efficiency.  You will aim to answer all queries on a first call resolution.  You will also work very closely with internal departments to ensure continuity of service and to achieve your objectives.


As a member of the Customer Service team you are accountable for ensuring order accuracy and ensuring that all aspects of Customer Service are performed to a high standard. 


To identify and develop key focus areas, ensuring TCFHE Retail Operations remains industry benchmark. In addition, to contribute to the achievement of our Purpose (sharing our passion for entertainment), our vision and to consistently demonstrate our values and behaviors.






  • Demonstrable organizational skills: ability to manage multiple projects / tasks at the same time
  • Excellent communication skills: Must be able to interact with Customers, Key Stakeholders, Head Office and all levels of TCFHE efficiently and effectively
  • Team focus: Ability to work within and contribute to successful & high performing teams
  • Solid MS Office skills – advanced level Excel



  • An aptitude for servicing customers, both internally & externally and an aptitude for customer service principles and methods
  • Highly personable individual with the ability to empathise with and deal with colleagues and customers with respect and good humor
  • Ability to operate with a very high level of accuracy at all times
  • Experience in a fast-moving customer service environment
  • Committed to identifying opportunities for improvement



  • An experienced customer services executive
  • Experience of the DVD / Home Entertainment Industry
  • Experience of using distribution databases / software
  • Experience of call-based Customer Service
  • Dealing with retailers


Personal Characteristics

  • Self-Motivated
  • Organised
  • Team Player with a good sense of humour
  • Results driven with a track record of success
  • Strong team player with the ability to build relationships with personnel at all levels
  • Articulate and confident communicator/presenter
  • Strong creative and innovative thinker – able to manage ambiguity and complexity
  • The ability to remain calm under pressure and able to manage a busy workload
  • Proactive, self-starter
  • Natural drive and initiative to lead and make an impact on the broader organisation
  • Analytical





To express your interest please send your CV to Selda Tastan, Head of HR  or Leanne O’Donoghue, Account Director

Applicant Apply Here

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